Pipeline Safety

Our Commitment

Call Before You Dig!

Most pipeline accidents occur when individuals are not aware of a pipeline's location before they begin their work. The best way to solve this issue is to remember to call before you dig! Whether you are a homeowner or a professional excavator, one phone call to 811 starts the process to get underground pipelines and utility lines marked for FREE. Call 811 if you are planning any digging project, whether you're planting shrubs in your yard or beginning work near a major gas pipeline right-of-way. When you call 811 from anywhere in the country, your call will be routed to your state's One-Call Center. Within two business days, the underground pipelines and utility lines around your home, business or property will be marked and you will be able to dig safely. If you prefer to go online to report your digging plan, visit call811.com.


Pipeline Marker

This marker is the most common. It contains operator information, type of product and an emergency contact number. Size, shape and color may vary.


Aerial Marker

These skyward facing markers are used by patrol planes that monitor pipeline routes.


Casing Vent Marker

This marker indicates that a pipeline (protected by a steel outer casing) passes beneath a nearby roadway, rail line or other crossing.


Emergency Response

Southern Star has an established emergency response plan in the rare case that a pipeline failure should occur. Potential hazards that may be associated with pipeline failure include line rupture, release of natural gas, fire, and explosion.

Our operations personnel are well-prepared to respond appropriately and manage an emergency. We work closely and cooperate with local emergency responders to provide education about our pipeline operations and how to respond in the unlikely event of an emergency.

In case of a pipeline emergency, Southern Star personnel will respond immediately with the following actions:

  • green-star

    Activate our response plan

  • green-star

    Ensure the safety of the public, our customers, and our team

  • green-star

    Support first responders and the appropriate public officials and provide appropriate resources

  • green-star

    Provide information regarding the status of the event

Land Use Development

Southern Star easements are generally 66 feet wide, unless specifically noted otherwise in the applicable easements. As such, the standard encroachment drawings provided on this site assume a 66-foot total right-of-way width, or 33-feet on each side of the pipeline and are provided only as a guide to assist in planning your project. To verify the right of way width in the area of your project, please contact the land representative nearest you.

Please be aware that Southern Star's engineering department must review and approve plans for any work within our rights-of-way at least 60 days before the beginning of actual work on the project. A specific encroachment agreement may be required prior to you beginning to work within Southern Star's right of way. Your land representative will be glad to visit with you regarding that agreement.

Provided below is a toolkit outlining the standards and procedures to be followed when planning land use development on or near Southern Star Central Gas Pipeline rights-of-way.

The handbook is intended for use by city and county planners, engineers, developers, land surveyors and anyone involved in the initial stages of land development. If Southern Star is included in the initial planning stages, project delays can be avoided and safe development practices in the vicinity of pipelines can be attained.

The toolkit is designed to make you aware of the most common standards and procedures Southern Star typically requires to protect its facilities in areas of changing land use. However, each proposed development or activity requires a case-specific evaluation by a qualified Southern Star representative. Again, the sooner you involve Southern Star in your project, the better.